Returns & Exchanges

At The Woolly Mammoth, we want you to love your knitwear; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund. Please ensure all garments are unworn, unwashed, and still have their original tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring the wool remains protected from moisture and snags during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing