Frequently Asked Questions

Everything you need to know about shopping with The Woolly Mammoth.

What makes your wool products different from others?

At The Woolly Mammoth, we specialize in ethically sourced, ultra-soft Merino and Alpaca wool. Unlike synthetic blends, our natural fibers offer superior breathability, moisture-wicking properties, and long-lasting durability.

How should I care for my wool garments?

To maintain the shape and softness of your items, we recommend hand washing in cold water with a gentle wool detergent. Always lay flat to dry and avoid hanging wool garments to prevent stretching.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

Sustainability is at our core. We partner exclusively with farms that follow non-mulesing practices and hold certifications for animal welfare and environmental land management.